Dispensary · Pre-Ordering

Medication orders —
simple, fast, on site.

Pre-order your medications — by email or online form. We prepare everything in our on-site dispensary and notify you as soon as it's ready for pickup. One place, one door, done.

Pre-order for faster pickup

Pre-order your medications — and pick them up without waiting.

Our practice runs its own dispensary. So that your medications are ready when you arrive and you don't have to wait, we ask you to pre-order — conveniently by email or via the form on this page. As soon as your order is fully prepared, you'll receive a notification by email that everything is ready for pickup.

This applies both to your regular long-term medications (such as blood pressure medication, statins, thyroid hormones, diabetes medication, maintenance inhalers, or the contraceptive pill) and to other required preparations. Every order is reviewed by the doctor for accuracy and appropriateness before it is dispensed — your safety comes first.

Please note:

First-time prescriptions, antibiotics, strong painkillers, controlled substances (narcotic prescriptions), sleep medication, and all acute complaints cannot be pre-ordered — these require a personal appointment. For a pre-order, your e-Card should have been registered at the practice within the last 90 days.

In three steps

How it works

1

Submit your order

By email or via the form. Identify yourself with your SVNR or date of birth + address.

2

Doctor's review

Your order is reviewed by the doctor and prepared in our dispensary. As soon as your medications are ready for pickup, you will receive an email notification.

3

Pick up at the dispensary

Directly at our practice — just bring your e-Card.

Order paths

Choose how you'd like to order

Recommended Structured & convenient

Online Form

Guided form with all required fields. Your order is sent directly to our dispensary — no need to open an email program, just fill in and submit.

To the form ↓
Fast & familiar

By Email

Write to hausapotheke@elisabethfeiner.at with your full name, your date of birth and address (alternatively your SVNR), and the exact medication name with pack size and quantity.

Note: emails are transmitted unencrypted. You submit your data on your own initiative — the more protected route is our form (HTTPS-encrypted).

Open prepared email →
Online Form

Medication Order

Your details (identification, contact and medication data) are transmitted via HTTPS encryption and used solely to process your order in our dispensary — no disclosure to third parties. Details in the privacy policy.

Identification

Please provide your date of birth + address OR your SVNR (10 digits, Austrian social insurance number).

Your contact details

Requested medications

For each medication, please provide the name and ideally also the strength and pack size to minimize the risk of confusion.

Pickup

Pickup takes place at our in-house dispensary. Please bring your e-Card.

Notes (optional)

Your order is sent directly to our dispensary. You don't need to open an email program.

FAQ

What else you might want to know

Every order is reviewed by the doctor and then prepared in our dispensary. As soon as your medications are ready for pickup, we will notify you by email — please wait for this notification before coming to the practice.
The prescription itself is free of charge for patients insured with ÖGK, BVAEB or SVS. The standard prescription fee for the medication applies — as with any insurance prescription. This is paid at pickup in the dispensary or pharmacy.
No. Acute complaints belong in a personal consultation — we need to see, ask, and if necessary examine you in order to choose the right treatment. Please book an appointment for acute concerns.
For legal reasons, prescriptions for controlled substances (so-called BTM prescriptions), as well as sleep medication and strong painkillers, cannot be issued via the form — these require a personal consultation and special prescription forms.
Pickup takes place at our in-house dispensary right at the practice: bring your e-Card, done. You save yourself the extra trip to a pharmacy — everything in one place.
For ÖGK to recognize the prescription, your e-Card must have been registered at the practice within the last 90 days. If it's been longer, please drop by once briefly to activate the e-Card — then convenient ordering is possible again.
Yes, provided the affected person is also a patient of our practice and meets the 90-day requirement. Please enter the data of the person being treated in the form or email — not your own. For pickup, we need the e-Card of the affected person.

Privacy notice

Your data is used exclusively for the processing of your medication order and is not shared with third parties. Transmission by email is unencrypted. If you don't want this, please contact us by phone (once available) or visit the practice in person. Full privacy policy: privacy policy